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Self service
Seesam TeleMED
Remote general practitioner consultation
in case of health disorder
SEESAM TeleMED
Remote general practitioner consultation
in case of health disorder
An additional service for those insured with SEESAM health insurance - a remote general practitioner consultation in case of health disorder.
Convenient
Register for a remote consultation from anywhere and at any time in just a few minutes. Once your registration is received, the doctors will contact you using the method you specified during registration.
If further treatment is needed, you can make an appointment with a medical provider within the SEESAM insurance partner network.
List of partners: https://www.compensa.lt/seesam-health-insurance2-2/
Simple
When registering for a consultation, you don’t need to worry about any additional steps or documents - you just need to complete a few steps on your mobile phone or computer screen and wait for the doctor’s consultation.
The consultation is provided in the way most convenient for you:
- By phone
- Via Viber app
- Via WhatsApp app
- Through the Zoom platform
It is enough to have the SEESAM mobile app installed on your smartphone and an active Wi-Fi connection.
Fast
Save your time and forget about waiting in line at the doctor's office. You will receive assistance immediately. Consultations are available from 8 a.m. to 8 p.m. on working days. If you register for a consultation after 5 p.m., it will take place the next day at your chosen time.
Safe
Having a consultation with a general practitioner remotely helps you to avoid coming into contact with sick individuals, thereby reducing the risk of infection or contracting other illnesses.
How does it work?
Check your insurance program
This service is only available to insured individuals who have opted for the “Outpatient Treatment” health insurance program.
Register
Fill out the registration form for a remote consultation.
Wait for a call from the general practitioner
If you chose to have the general practitioner consultation over the phone during registration, you will receive a call from this number +370 37 999 293.
Other contact methods
If you selected WhatsApp or Viber as your preferred consultation method during registration, the general practitioner will get in touch via one of these platforms.
If you selected Zoom for your consultation, you will receive a link to join the call by email, sent to the address you provided in the registration form, 15 minutes before the consultation starts.
How does it work?
What remote services does SEESAM TeleMED provide?
General practitioner consultation regarding:
| Lietuvoje | Užsienyje | |||
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Cold-related illnesses
The general practitioner will provide a consultation in case of cough, runny nose, fever, or other cold symptoms. |
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Viral infections or flu
In cases of viral infections such as rotavirus, adenovirus, and others, as well as in cases of flu. |
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Digestive disorders
The general practitioner will provide a consultation for symptoms such as abdominal or stomach pain, digestive disturbances, nausea and other digestion-related issues. |
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Eye infections
The general practitioner will provide a consultation for eye pain, irritation or other symptoms relating to the eyes. |
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Ear inflammation
The general practitioner will provide a consultation for ear pain or other ear-related symptoms. |
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Injuries
The general practitioner will provide a consultation in case of injuries, pain, or other symptoms related to physical trauma. |
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Other health problems
The general practitioner will provide a consultation for other unspecified health issues as well. |
Frequently asked questions
What are remote general practitioner consultations?
Remote general practitioner consultations are a form of telemedicine that uses modern technology to provide consultations remotely - by phone. Our clients are offered the opportunity to consult medical experts when it is not possible to reach a doctor in the usual way. For example, this could be useful if the general practitioner works far from their place of residence. This solution also often ensures patient safety by avoiding contact with other ill individuals in medical facilities, and enables faster access to healthcare services compared to traditional medical care.
Which health insurance programme provides the TeleMed service?
The service is available to those whose insurance coverage includes the “Outpatient Treatment” program.
Which languages are remote general practitioner consultations provided in?
Remote consultations are available in Lithuanian, English, Russian, German and French.
What is the process for remote general practitioner consultations through TeleMED?
You will receive a call from this phone number: +370 37 999 293
If you selected WhatsApp or Viber as your preferred method of consultation during registration, the general practitioner will contact you via one of these platforms. If you selected the Zoom platform, you will receive a link to join the consultation by email 15 minutes before it starts. This email will be sent to the address you provided in the registration form.
Which issues are covered by remote general practitioner consultations?
Consultations are provided in accordance with the terms of your insurance agreement. If you have the “Outpatient Treatment” insurance program, you can see a general practitioner for acute illnesses, injuries or exacerbations of chronic conditions.
Which issues are not covered by remote general practitioner consultations?
Consultations are provided in accordance with the terms of your insurance agreement. They can only be offered remotely when no tests or physical examinations are required.
If you have the “Outpatient Treatment” insurance programme, consultations under this programme will not be provided for issues unrelated to a health disorder.
Can I use the Seesam TeleMED services even if I don’t have the relevant insurance program?
This service is available to all users of the Seesam mobile app. Therefore, if needed, the service can also be accessed by those who do not have the relevant insurance program for a fee, according to the rate agreed with the medical institution.
Is my data safe?
We would like to inform you that, in order to register your doctor's appointment, ADB “Compensa Vienna Insurance Group” will transfer the personal data that you provide in the registration form to UAB “Telesante” (https://telesante.lt/en/), the healthcare provider that offers remote general practitioner services (healthcare licence no. 4774).
You can find more information about personal data processing in the Privacy Policy approved by ADB “Compensa Vienna Insurance Group”.
