Memo for health insurance clients

Each insured person receives a health insurance card with a unique number.

With this card, you can conveniently pay for the provided services covered by health insurance when you contact our Partners - medical, dental and health institutions, pharmacies and optics, who have signed cooperation agreements with Compensa Life. A list of such institutions can be found here.

The health insurance card can be used only by the person who is insured with health insurance (the Insured). When applying to a medical, dental or health care institution, pharmacy or optician, please have an identity document and the health insurance card itself.

There are several ways to check your health insurance programs and amounts (balance):

• One of the ways is the Compensa Life Lithuania mobile application.
  With the help of this application you can not only check the validity period of your insurance, the limits of the insurance programs and the conditions of reimbursement, but also submit a claim for the reimbursement of incurred health insurance costs, monitor the history of submitted claims and their status.
  The app is available in Google Play and the App Store. Detailed information on how to download and use the app is provided here.
   
• If you are not able to log in via mobile app or you only want to check the valid health insurance programs and amounts (balance), you can do so by logging in to the e-health system with a Health insurance card. Select Health Insurance Amounts Verification by Card or choose to login method with Smart ID, mobile signature, as well as via Swedbank, SEB, Danske Bank and DNB bank.
  
  The first time you visit the website, you will need to register the health insurance card. Select Register Card. You will need to register the health insurance card only once. The next time you log in, you will need to provide the card number and the generated password. If you have forgotten your password, please contact us by phone 8 5 250 4100 or by e-mail sd@compensalife.lt.
   
• Information about your health insurance programs and sums insured (balance) can also be provided by our Partner after paying for the services.
   
• By sending us an inquiry at e-mail sd@compensalife.lt.

You can always choose the institutions where you want to receive the services you need, but you can only pay with a health insurance card at those institutions that have a cooperation agreement with Compensa Life (the list of institutions can be found here). In this case, the costs incurred will be automatically deducted from your health insurance card.

If you choose an institution that does not have a cooperation agreement with Compensa Life, you will have to pay for the services at your own expense and apply for a reimbursement.

Do not forget the documents required to complete the application. A list of required documents can be found here.

An application must be submitted in order for the costs incurred to be reimbursed.

Only the Insured may submit a claim for the reimbursement of health insurance costs.

You can apply for reimbursement of health insurance costs in a way that is convenient for you:

• one of the ways to apply for reimbursement is to use the Compensa Life Lithuania mobile application. The app is available in Google Play and the App Store. Detailed information on how to download and use the app is provided here. The app will be available to insured persons with a Smart ID, mobile signature, as well as customers of Swedbank, SEB, Danske Bank and DNB banks.
   
• Fill in the electronic application form on our website. 
  Customers of Swedbank, SEB, Danske Bank and DNB Banks can submit an application for a health insurance reimbursement via an electronic banking system. Customers of mobile operators can submit an application by signing in with their mobile signature. By choosing this login method, you will be able to apply for health insurance benefits faster and more conveniently. After logging in to the system, the form fields about the insured person will be filled in automatically, you will not have to fill them in manually. The system will also automatically calculate the total amount of checks submitted. As soon as the application for expenses reimbursement will be confirmed, you will receive a confirmation email.
   
• Customers of other banks and customers who do not wish to submit an application through the electronic banking system will have to submit all the information by filling in the application electronically. In order to submit an application in this way, you will need to enter the personal code of the insured person and the health insurance card number in E-health.
   
• You can submit the completed written application and scanned copies of the required documents by e-mail to sd@compensalife.lt. When submitting an application in this way, it is important to send not only copies of the required documents, but also a completed application form.
  
  In the case of a critical illness, the application form can be found here.
  
  You can also apply for the reimbursement of the health insurance costs incurred at our nearest office. Office addresses can be found here.