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In the event of an accident

Register an event by calling a short number: 19111

Or register an accident on self-service:

Vehicle Damage Claim
Property Damage Claim
Personal Injury Claim
Travel Insurance Damage Claim
Seesam Health Insurance Damage Claim

What to do in case of an accident?

What to do in case of an accident?

What if the incident happened while driving?
  • Take measures as soon as possible to reduce the possible damage and, if necessary, provide first aid to the victim
  • Report the incident to the general emergency number 112 or the appropriate service
  • If necessary, use the roadside assistance service (call 1810 or 19111)
  • Inform us about the event within 3 working days by calling the short number 19111 (while abroad, call +370 5 249 1911) or register the damage online
  • We remind you that you can report an incident even if it is not known which road user is responsible for it.
    - in case of traffic accident or theft, call the police (for BITĖ and TELE2 customers - 022, TELIA - 02)
    - in case of fire, notify the fire safety service (BITĖ and TELE2 customers - 011, TELIA - 01)
    - if there are injured persons, call an ambulance (for BITĖ and TELE2 customers - 033, TELIA - 03)

What to do if your property has been damaged?

What to do if your property has been damaged?

  • If your property has been damaged during the accident, report the accident as soon as possible to the appropriate service (police or fire brigade, general emergency number 112, emergency service, house management company, community president or other necessary organization).
  • While you wait for help, take steps to reduce the potential damage, as appropriate
  • Notify us of events within 3 working days by calling the short number 19111 (while abroad, call +370 5 249 1911) or register the damage online
  • After registering the event, our representative will arrive at a time convenient for you and assess the damage suffered
  • We remind you that in order to receive compensation for damage, you must keep the damaged property until the arrival of our representative

What to do if you or a member of your family was injured in an accident?

What to do if you or a member of your family was injured in an accident?

  • Depending on your capabilities, take measures to mitigate the consequences of the accident and, if necessary, provide first aid to the victim.
  • If there are injured persons, call the ambulance (BITĖ and TELE2 customers - 033, TELIA - 03)
  • Within 48 hours. contact the health care institution and get documents proving the insured event - they are needed to receive compensation
  • Within 30 days of the accident, notify us of the incident by calling the short number 19111 (while abroad, call +370 5 249 1911) or register the damage online

What if you get sick or injured while traveling?

If you are injured or ill while traveling:

  • Contact your nearest hospital as soon as possible or call the general helpline: 112 (Europe) or 911

or contact an assistance company:

                - Assistance company OPS LT 24/7

                - Telephone: +370 5 203 4888

                - Email: compensa@ops24.eu

  • The assistance company will help you get the necessary medical care and avoid unplanned expenses
  • At the medical institution, ask for a document that includes the following information:

- patient's name and surname

- date of the event and date of application

- duration of treatment, diagnosis, tests performed and treatment prescribed

  • Take the originals of the documents proving the payment (invoices, receipts)
  • To be reimbursed for medical expenses incurred, keep the originals of the documents received and provide them to us upon return from the trip. Contact us by calling the short number 19111 (while abroad, call +370 5 249 1911) or register the damage online. In cases when you paid for medical services at your own expense, you should report the event within 7 days of returning to Lithuania.

What to do if the luggage is delayed / damaged / lost during the trip?

If your luggage is delayed or damaged / destroyed / lost after your flight:

  • Notify the airline representative immediately and receive documents confirming the event, which must indicate the date of the event, the reason, the actual delivery time of the delayed baggage or the fact of loss / damage;
  • If you have incurred costs for the purchase of basic daily necessities due to delayed luggage, keep the documents confirming the purchase.
If your luggage was stolen during your trip:
  • Contact the police of that country immediately and receive written confirmation of this fact.
  • Let us know about the event immediately, but not later than within 7 days from returning to Lithuania by calling the short number 19111 (while abroad, call +370 5 249 1911) or register the damage online.

What if you canceled your trip or reached your destination late?

What if you canceled your trip or reached your destination late?
  • In case of cancellation or interruption of the trip and in case of delay to the plane (train, ferry, ship), immediately contact and receive from the official authorities and provide the Insurer with documents confirming the event.
  • In case of delay to the intermediate point of travel, contact the carrier, obtain and provide the Insurer with a written confirmation from the carrier (airlines, trains, ferry lines, etc.) about the delay of the vehicle (plane, train, ferry, ship) and delay or delay. reason.

What to do if you have caused damage to third parties during the trip?

What if you caused damage to third parties during the trip?

If you are required to pay compensation for damage to the property, health or life of third parties, immediately inform the

Insurer and submit the following documents:

- A third party claim for damages;

- a certificate issued by the competent authorities setting out the circumstances and consequences of the incident;

- Documents confirming the fact and amount of damage caused during the event.

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